Q: What is the difference between the content in the 'Things to Do,' 'Top Picks,' and 'City Insights' sections?

A: The "Things to Do" section features a curated selection of popular travel products and shows in Shanghai, which users can book online. Once the booking is successful, users can experience the chosen travel or show activity on the reserved date by presenting the booking record (available in the My Bookings section of the user center).

The "Top Picks" section highlights our editors’ handpicked recommendations of the most popular places among visitors in Shanghai, including tourist attractions, restaurants, bars, shops, hotels, and more. Each merchant’s detail page includes videos, photos, address, phone number, and an introduction to the place.

The "City Insights" section contains quick-start guide articles written by our editors, designed for travelers who are new to the city. These guides cover city overviews, popular attractions, food and dining, nightlife, shopping tips, and other travel advice you may find useful during your trip to Shanghai.

Q: What is included in the Support & Services section?

A: The Support & Services section provides assistance that visitors to Shanghai may need during their trip. This includes airport and train station transfers, guided tours, professional translation services, and more. You can book customized services based on your preferred language, itinerary type, and other requirements.

Q: Can I cancel my booking if my plans change? What is the refund policy?

A: If you need to change your travel plans after successfully booking a product, you can go to the “My Bookings” section in your member account to modify the order details, such as date, time, and number of participants.

Each product has its own refund policy. Some products allow a full refund if the cancellation is made more than 24 hours before the start time, while others may only offer partial refunds or no refunds at all due to the rules set by the event organizer or venue. Please check the specific refund policy of each product before booking.

Q: What is the difference between online payment and offline payment when booking travel products or event tickets?

A: Both online and offline payments offer the same service quality and allow you to request a refund if the service is canceled. The only difference is that online payments can use discount coupons, while offline payments do not support this feature.

Q: Where can I get discount coupons?

A: We periodically share links to claim our latest discount coupons on our social media platforms, including Facebook, WeChat Official Account, YouTube, and Instagram. Once you claim a coupon, you can use it to receive a fixed amount off or a percentage discount when booking our products. Follow our social channels and look forward to these extra benefits!